Compliments and concerns

Anita wants to hear how she's doing, whether it's something she did well or something she could do better.

Compliments

If Anita has looked after you well, she'd love to hear it.

Call her on 0448 229 371, or send a note through the contact form.

Your feedback helps her keep doing the things her clients value most.

Concerns

If any part of Anita's service hasn't met your expectations, here's how to raise it.

Step 1: tell Anita first

Call her on 0448 229 371, or send the details through the contact form, with as much detail as you can.

Anita will acknowledge your concern, look into it with you and work towards a fair resolution.

You can ask her for an update at any time.

Step 2: contact Connective

If you're not satisfied with Anita's response, you can contact her credit licensee, Connective Credit Services Pty Ltd.

Connective handles complaints through its internal dispute resolution process, and aims to respond with a decision within 30 days. (Connective)

Call Connective on 1300 65 66 37, or visit connective.com.au/compliments-and-concerns.

Step 3: take it to AFCA

If your complaint isn't resolved within 30 days, or you're not satisfied with the outcome, you can take it to the Australian Financial Complaints Authority (AFCA), a free, fair and independent service. (AFCA)

You can reach AFCA online at afca.org.au, by email at info@afca.org.au, by free call on 1800 931 678, or by mail at GPO Box 3, Melbourne VIC 3001.

Time limits may apply to complaints to AFCA, so it's worth acting promptly.

Your Credit Guide

Anita's Credit Guide also sets out this process, and she gives it to you before she helps you with any credit.

Who operates this website

ANITA FINANCE PTY LTD, ABN 62 675 570 420, trading as Anita Finance.

Credit Representative ANITA FINANCE PTY LTD ABN 62675570420, 557021 is authorised under Australian Credit Licence 389328.